Shipping Policy

At PeakCollectiveCo, we are dedicated to providing a smooth, reliable, and transparent shipping experience for all our customers. We work with trusted logistics partners to ensure your order arrives safely and on time, no matter where you are in the world 🌍

🌍 Worldwide Shipping

We proudly offer international shipping to most countries. No matter where you live, you can enjoy our smart and interactive cat products delivered right to your doorstep.

⏱️ Order Processing Time

  • All orders are processed within 1–3 business days (Monday to Friday).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order is processed, it will be shipped immediately.

🚀 Estimated Delivery Times

Delivery times vary depending on your location:

  • 🇺🇸 United States & Canada: 7–12 business days

  • 🇬🇧 United Kingdom & Europe: 7–15 business days

  • 🇦🇺 Australia & New Zealand: 10–18 business days

  • 🌎 Rest of the World: 10–20 business days

📌 Please note: These are estimated delivery times and may vary depending on your exact location, customs clearance, and shipping carrier performance.

📦 Shipping Methods

We use reliable international shipping carriers to ensure safe and efficient delivery. The shipping method may vary depending on your location and product availability.

🔍 Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with your tracking number.

  • You can track your order anytime and stay updated on its delivery progress.

⚠️ Customs, Duties & Delays

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

  • Delays may occur due to customs inspections or local postal services.

  • During peak seasons (such as holidays), shipping times may be longer than usual.

📍 Incorrect Address Disclaimer

Please make sure your shipping details are accurate and complete at checkout.
PeakCollectiveCo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

📭 Lost, Stolen, or Delayed Packages

  • If your order is significantly delayed, please contact us and we will assist you.

  • PeakCollectiveCo is not liable for lost or stolen packages marked as delivered, but we will do our best to help you resolve the issue with the carrier.

💬 Customer Support

Your satisfaction is very important to us 💖
If you have any questions or concerns regarding your order, feel free to reach out anytime:

📩 support@peakcollectionco.com

🐾 Our Promise

At PeakCollectiveCo, we don’t just ship products—we deliver happiness for your pets. Every order is handled with care to ensure your furry friend gets the fun they deserve.